1. Returns

At SneakerBrother, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 7 days of delivery, subject to the following conditions:

  • Eligibility: To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them.
  • Return Process: To initiate a return, please contact us at [Insert Email Address] with your order number and reason for the return. We will provide you with instructions on how to return your item.
  • Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

2. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed within 15 days and will be issued to the original method of payment.

  • Partial Refunds: In some cases, only partial refunds are granted (if applicable), such as for items not in their original condition, damaged, or missing parts for reasons not due to our error.
  • Non-Refundable Items: Certain items are non-refundable, including gift cards and any item not in its original condition or returned more than 7 days after delivery.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Insert Email Address] with your order number and details of the defect or damage.

4. Late or Missing Refunds

If you haven’t received a refund within the stated time frame, please:

  • Check Your Bank Account: Sometimes it takes a few days for the refund to be officially posted.
  • Contact Your Credit Card Company: Processing times can vary between card issuers.
  • Contact Your Bank: There is often some processing time before a refund is posted.
  • If you’ve done all of this and still have not received your refund, please contact us at [Insert Email Address].

5. Contact Us

If you have any questions or need assistance with your return or refund, please contact us

Thank you for shopping with SneakerBrother. We appreciate your business and are committed to providing you with the best customer service experience.

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